Privacy Policy

This policy explains how Carnegie Locksmith Service handles personal information collected through this website and in the course of providing locksmith services. It is written to reflect the general expectations of the Australian Privacy Principles.

By contacting us or submitting an enquiry, you consent to your information being handled as described below.

When you send a service enquiry we collect the information you provide: your name, phone number, email address if you supply one, the suburb of the property, your preferred time and any description you give of the situation.

When you telephone us we may record the details of your enquiry, including the property address, so that we can attend and carry out the work.

We do not ask for financial details, identity document numbers or any other sensitive information through this website.

To respond to your enquiry, provide a quote, arrange an appointment, carry out locksmith work and keep a record of work performed at a property.

We do not use your details for marketing lists, and we do not sell or rent personal information to anyone.

Before opening a door or altering hardware, we may ask for reasonable evidence that you are the owner, the occupier or another person authorised to arrange the work. This protects property owners and occupiers, and it is a normal part of legitimate locksmith practice.

The enquiry form on this website assembles your details and hands them to your own email application to send. That means the message travels through your email provider, not through a database on this website, and no copy of your enquiry is stored on this site.

Email is not a secure medium. Please do not include information in an email that you would not be comfortable sending in plain text.

We keep records of work carried out for as long as we reasonably need them for our business and record-keeping obligations, and we take reasonable steps to protect them from misuse, loss and unauthorised access.

You may ask what personal information we hold about you, ask us to correct it, or ask us to delete information we are not required to keep. Contact info@CarnegieLocksmithService.com or call 03 4149 9399.

This website embeds a map from Google Maps on the contact and location pages so you can find our address. When that map loads, Google may collect information about the request in accordance with its own privacy policy. The map is only loaded when you scroll to it.

We do not run advertising trackers or third-party marketing pixels on this website.

If you believe your privacy has been mishandled, contact us at info@CarnegieLocksmithService.com and we will respond. If you are not satisfied with our response, you can raise the matter with the Office of the Australian Information Commissioner.

We may update this policy from time to time. The version on this page is the current one.