06 — Access Assistance
Access Assistance in Carnegie
Being unable to get into your own property is disruptive, and it is usually one of a small number of causes: the key is lost or broken, the key is inside, or the mechanism itself has stopped operating.
The cause matters, because it changes what happens next. A lost key and a seized mechanism are two very different jobs.
Access Assistance · Carnegie VIC
What it involves
In practice
Every job is different, so this describes the shape of the work rather than a fixed procedure applied regardless of what we find.
- 01
Establishing what has happened
What changed, whether the key turns at all, whether the handle moves, and whether the door has been forced. This is usually worked through on the phone before anyone is dispatched.
- 02
Confirming you are entitled to access
We ask for reasonable proof that you are the owner, occupier or an authorised person before opening any door. This protects everyone.
- 03
Working on the lock itself
Where practical, the aim is to resolve the situation without damaging the door or the hardware.
- 04
Sorting out what happens afterwards
If the hardware failed or the keys are unaccounted for, we will discuss whether replacement or rekeying is appropriate before leaving.
Worth knowing
Before you arrange anything
Our hours are 9:00 AM – 8:00 PM, 7 days
We do not advertise availability we cannot provide. Please call within these hours to check whether someone is available for your situation.
Tell us the address and the door
The suburb, the street address and which door is affected help us bring the right equipment and reduce the time on site.
The property address, which door is affected, what happens when you use the key, whether you are the owner or occupier, and a phone number we can reach you on.
Related services
Access Assistance by area
Available across the areas we cover from 14A Koornang Rd, Carnegie.
All service areasGet it sorted
Need a locksmith?
Tell us what is happening with the lock, key, door or property and we'll help you determine the appropriate next step.
- Hours
- 9:00 AM – 8:00 PM, 7 days