Question 1

What does a locksmith do?

Accepted Answer

A locksmith works on the hardware that secures doors and the keys that operate it. In practice that means replacing and installing locks, rekeying existing hardware, adjusting mechanisms that no longer operate cleanly, cutting keys and helping people regain access to property they are entitled to enter.

Question 2

When should a lock be replaced?

Accepted Answer

Generally when the mechanism is worn beyond adjustment, has been physically damaged, or is not the right product for how the door is used. If a lock can be brought back to clean, reliable operation, replacement may not be necessary.

Question 3

Can an existing lock be rekeyed?

Accepted Answer

Often, but not always. Most conventional cylinders can be rekeyed. Some products, and some worn or damaged mechanisms, cannot be sensibly rekeyed and are better replaced. We check the hardware before recommending either.

Question 4

What's the difference between replacing and rekeying a lock?

Accepted Answer

Replacing fits new hardware to the door. Rekeying keeps the existing hardware and changes which key operates it, so a previous key no longer works. Rekeying addresses key control; replacement addresses the condition or suitability of the hardware itself.

Question 5

Can locksmiths work on residential properties?

Accepted Answer

Yes. Residential work makes up a large share of what we do — houses, units and apartments, covering entry doors, rear and side doors, garages, sheds and gates.

Question 6

Do you service commercial properties?

Accepted Answer

Yes. We work on shops, offices, managed properties and other small commercial premises. Commercial doors use different hardware and carry heavier use, so the approach differs from residential work.

Question 7

Can you install new locks?

Accepted Answer

Yes, where the door and frame are suitable. Installation on a door with no existing preparation means the position, cut-out and alignment are decided on site. Door material and construction determine what can be fitted properly.

Question 8

What information should I provide when requesting service?

Accepted Answer

The property address, which door or doors are involved, what is happening when you use the lock or key, whether the property is residential or commercial, whether you are the owner or occupier, and a phone number we can reach you on.

Question 9

How do I know which locksmith service I need?

Accepted Answer

You often do not need to know in advance. Describe what is happening — the key will not turn, the handle is loose, the keys are unaccounted for, the door has no lock — and the appropriate service follows from that. The selector on our homepage is a useful starting point.

Question 10

How can I contact Carnegie Locksmith Service?

Accepted Answer

Call 03 4149 9399, email info@CarnegieLocksmithService.com, or send a service enquiry through the form on our contact page. We are based at 14A Koornang Rd, Carnegie VIC 3163, Australia.

Question 11

What areas do you service?

Accepted Answer

We operate from Carnegie and serve surrounding Melbourne areas including Murrumbeena, Glen Huntly, Caulfield, Hughesdale, Ormond, Bentleigh East and Malvern East. If you are not sure whether your suburb is covered, call and ask.

Question 12

What are your opening hours?

Accepted Answer

Our hours are 9:00 AM – 8:00 PM, 7 days a week. Please call within those hours to arrange work or discuss an access problem.

Questions, answered plainly.

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